Shipping policy

SHIPPING POLICY

Effective Date: 28/09/2025
Store Name: KnowVoyage
Contact Email: onemillionby30days@gmail.com


1. DIGITAL PRODUCT DELIVERY

  • All products sold through KnowVoyage are digital in nature (courses, toolkits, knowledge resources, and tools).

  • No physical items will be shipped.

  • Upon successful payment, customers will receive access to the purchased digital product through one or more of the following:

    • A direct download link displayed on the order confirmation page.

    • A secure link sent to the registered email address.

    • Access through a login account on our website/platform.


2. DELIVERY TIMELINE

  • Instant Access: In most cases, access to digital products is provided immediately after successful payment.

  • Email Delivery: Customers typically receive an email with product access details within 5–10 minutes of order completion.

  • In rare cases, delivery may take up to 24 hours due to technical delays or payment verification.


3. FAILED DELIVERY OR NON-RECEIPT

If you do not receive access to your digital purchase within 24 hours:

  1. Please check your spam/junk folder for the email.

  2. Verify that the email address provided during checkout is correct.

  3. Contact us at onemillionby30days@gmail.com with your order details, and we will promptly re-send the access link.


4. ACCESS ISSUES

  • Customers are responsible for ensuring they have a stable internet connection and compatible device/software to access the digital products.

  • If you face login/access issues, please contact our support team, and we will help resolve them within 48 working hours.


5. NO SHIPPING FEES

Since our products are digital, there are no physical shipping charges, customs duties, or delivery costs involved.


6. INTERNATIONAL CUSTOMERS

  • KnowVoyage digital products are available for purchase worldwide.

  • Access may be subject to local internet laws or restrictions in certain regions. Customers are responsible for ensuring compliance with their country’s regulations.


7. CONTACT INFORMATION

For any questions regarding your digital product delivery, please contact us:

📧 onemillionby30days@gmail.com
KnowVoyage