Refund policy

Return & Refund Policy

Effective Date: 28/09/2025
Store Name: KnowVoyage
Contact Email: onemillionby30days@gmail.com

At KnowVoyage, we are committed to delivering high-quality digital products including courses, toolkits, and knowledge resources that are designed to help you achieve specific goals. Since these products are intangible, non-returnable, and instantly accessible upon purchase, we maintain a strict no-refund policy except under very specific circumstances outlined below.

1. Digital Product Nature

  • All products sold on our store are digital goods (courses, knowledge tools, guides, or toolkits).

  • Once a product is purchased and access is granted, it is considered delivered and non-returnable.

2. Eligibility for Refunds

Refunds are only considered under the following conditions:

  1. Non-Reliability of Product: If the product fails to function or deliver results despite proper usage and following all provided instructions or steps.

  2. Proof Requirement: The customer must provide documented evidence (such as screenshots, screen recordings, or step-by-step proof) showing that:

    • They followed all instructions exactly as provided.

    • They implemented all required steps without modification.

    • Despite correct usage, the product did not function as described.

  3. Verification: Our team will review the provided proof. If the claim is found valid, a full refund will be issued to the original payment method.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Change of mind or personal dislike of the product.

  • Lack of knowledge or inability to operate the product without following instructions.

  • Failure to download, access, or use the product due to technical issues not related to our product (e.g., device incompatibility, poor internet connectivity).

  • Partial or incomplete usage of the product.

  • Claims without sufficient proof.

4. Refund Request Process

To request a refund:

  1. Contact us at onemillionby30days@gmail.com with the subject line “Refund Request – [Order Number]”.

  2. Provide a detailed explanation of the issue, along with required proof (screenshots, recordings, or step-by-step demonstration).

  3. Our team will acknowledge your request within 5 business days and review the case.

  4. If your claim is approved, the refund will be processed within 7–14 business days to your original payment method.

5. Customer Responsibility

By purchasing a product from our store, you acknowledge that:

  • You have read the product description carefully before purchase.

  • You understand the digital and non-returnable nature of our products.

  • You agree to provide accurate proof in case of a refund request.

6. Chargebacks & Disputes Policy

  • By purchasing from KnowVoyage, you agree to first contact us at onemillionby30days@gmail.com to resolve any issue before initiating a chargeback or payment dispute.

  • Filing a chargeback without first seeking a resolution through our official support process may be considered misuse and could result in denial of future purchases.

  • We reserve the right to provide all communication records, product access logs, and proof of delivery to the payment gateway (PayU) and issuing bank in case of a dispute.

  • Successful chargebacks that are found invalid or fraudulent may lead to account suspension and restriction from purchasing future products.

7. Contact

For any questions about this policy or to submit a refund request, please contact:

📧 onemillionby30days@gmail.com